Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

To look after your Dog Star Silver jewellery keep it away from the shower or pool, let lotions & perfumes dry in before wearing, and take it off before playing sport or sleeping. Store your piece in a jewellery box, or the presentation box it comes in, and if it ever dulls give it a little love by polishing it using the cloth included with each purchase. Some of my pieces are made using fine silver - the purest type of silver available - 99.9% pure. For this reason they are softer than the sterling silver ones and should be treated thus - please don't try to bend your jewellery or treat it harshly - it may break!